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Desktop Support Tech

Company Name:
Regional Medical Center Jacksonville
? Install, configure, maintain and deploy Windows XP/Windows7 based workstations.
? Responsible for all IT equipment receipt, notification and tracking.
? Maintain workstations and troubleshoot hardware and software problems.
? Provide user support for printers, desktop hardware and software.
? Move, install and replace PC equipment as needed.
? Participate in technical projects as directed by the IT Manager.
? Take responsibility for ensuring that all desktop issues are resolved in a timely manner.
? Ensure that all desktop systems and peripheral devices selected and/or deployed comply with IT policies.
? Install, configure and upgrade desktop and laptop hardware/software as necessary.
? Resolve all assigned support calls promptly and accurately.
? Attend and actively participate in weekly meetings.
? Provide written reports as required.
? Willingness to train into some basic Application / Technical Support Specialist Responsibilities

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